Please read these Terms and Conditions carefully before making a purchase and please feel free to get in touch with us if there is anything that you are unsure about as we want you to be happy with your purchase from us Online.
We reserve the right to cancel the contract between us if:
-we have insufficient stock to deliver the goods you have ordered;
-we do not deliver to your area;
-one or more of the goods you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible.
The majority of the Products, that we sell are antique vintage by its very nature and will be clearly described as such.
We spend a great deal of time selecting our furniture with love and care, some natural wear and tear should still be expected – we believe this adds to the general appeal of each item as it makes it truly unique.
The items we sell are antique and vintage condition, with some signs of commensurate ‘wear’ with age and use.
We endeavour to provide very clear and detailed photographs of each product, however, if you would like further clarification on the condition of an item please contact us before making a purchase.
Photos are integral to the description and should be examined carefully to ensure you are fully acquainted with all aspects of the item before buying.
Due to limitations and colour variations between monitors there may be slight colour variations to those displayed. Please always contact us if there are any questions at all before you make your purchase online with us.
Please make sure you measure up before ordering any furniture online. Please consider where the item is going in your home, and check the item can fit through doorways or up staircases, in hallways etc. We cannot be responsible for furniture that won't fit on delivery.
We cannot be held responsible if an item of furniture cannot gain access to, or does not fit in its intended space. Therefore, we strongly recommend that you measure all access areas prior to making a purchase.
We cannot be responsible for furniture that won't fit on delivery.
- Smaller items
For our smaller items, that can be packaged and posted without too much risk of damage, we endeavour to use the the best Postal Service possible.
There are various prices for parcels, based on both weight and size, and the amount of time/packaging required. We aim to post all items within 3/5 working days of ordering – all items are insured and require a signature on delivery.
If an item arrives damaged, you must inform us within 48 hours. You may be asked to send photographs of the damage so that we can place a claim our end with the postage handler.
- Larger furniture items - delivery.
We use a specific Courier Delivery Driver to deliver our larger furniture items throughout the Mainland UK and who delivers to London and the surrounding area most weeks. Please contact us prior to ordering if you would like a quotation.
Once you have purchased an item either we, or the courier, will be in touch as soon as possible, usually within 24/48 hours, (text, email or phone call), to arrange your delivery. You will be provided with a delivery date and typically a 2/4 hour window to help you plan your day as much as possible.
Please note that deliveries are usually carried out by a single driver, so assistance may be required for large items. Orders are delivered at specified days a week and at various times of the day, depending on where you are located on the driver’s planned route, so some flexibility is needed please.
Please note: It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. We cannot be responsible for furniture that won't fit on delivery.
Your Chosen Courier
If you use your own courier to collect from us and deliver to you, please ensure collection is completed within 14 days of invoice (or purchase date if purchased online). Note that in this instance, the 14 day return period commences from when the item(s) leave our premises. If items are not collected within 14 days then please refer to our storage terms below, and please note negation of the cooling-off period.
We, Lovingly Made Furniture, are not responsible for packaging or parcelling your furniture for YOUR chosen Courier. We are not responsible in any way for your furniture once it has been paid for and collected by your chosen Courier.
- International Delivery
Unfortunately, we do NOT currently provide international delivery.
Care of Product
As you would expect, all wood products need to be treated with care. All our wood products need extra care as it is a beautiful natural gorgeous breathing thing. Please avoid placing wood furniture in direct sunlight as this will help maintain colour and avoid fading of the wood/dyes. Also avoid placing furniture near heat sources such as, fires, radiators, or directly on underfloor heating, as this can have an adverse affect on wood.
All wood will be, by its very nature be expected to move as it adapts to its natural environment. Be aware of your heating/air conditioning and atmospheric changes. There will be some movement, but we cannot be responsible for timber movement as wood is a natural product.
Most softwood products are treated with oil or wax, this helps to prevent marks, and maintain depth of colour. This can be cleaned with a damp microfibre cloth. You can also use a natural beeswax wax to maintain the finish occasionally (every six months or so).
Some of our products with Hard woods such as Oak and Walnut and such like, and will be coated with Linseed Oil, this offers a luxurious and durable finish. It is also advisable to re-oil when required (will be determined on how often the surface of wood is used and cleaned) - this can be done 2-4 times a year. Linseed Oil can be found in most hardware or DIY stores.
Please do NOT use any harsh abrasives; solvents or silicone based cleaning products on any of our furniture, as they build up a surface on your furniture and do not feed your furniture.
You are covered under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013/14 in which you have a 14-day return policy, which means you have 14 days from and including the day of receiving your item to return the item. We reserve the right to withhold 10% re-stocking fee of the item cost for returns.
IT IS YOUR RESPONSIBILITY to organise your own return transportation or courier. Shipping costs ARE NOT REFUNDABLE.
To start a return, you MUST initially contact us at firstname.lastname@example.org
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase/invoice.
If your return is accepted, you will be sent instructions on how and where to send your item/s back to us. If you send an item without first requesting this, a return will not be accepted.
You can always contact us for any return question at email@example.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Your item must be in the same condition that you received it, unused, with tags, if applicable and in its original packaging or packaged appropriately for transit. You’ll also need the receipt, copy invoice or proof of purchase.
YOU must ensure that all goods/items are packaged appropriately and securely for your Courier.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If a Credit Note is offered and accepted, it is valid for 12 months from the date of issuance.
Damages and issues
Please inspect your order upon immediate delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Shipping costs ARE NOT REFUNDABLE.
To start a return, you can contact us at email@example.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Storage of Furniture Bought
We have very limited storage, and we have to pay for our storage. We therefore appreciate your help with the following:-
Storage is offered free of charge for two weeks from date of agreed purchase, or invoice date.
(In the unlikely event there is a delay in a courier collection that we have arranged, you will not be charged).
If you need storage beyond this date, then this is by our mutual prior arrangement. Storage will be charged at up to £35.00 per week per item.
Payment for storage will be invoiced and paid for before your furniture can be collected.